Sometimes the status within your Adobe ID account can get crossed up. Rebooting your computer may also take care of the issue.Ĥ. Use a wired connection if you can (it’s faster and more reliable), rather than wireless or Wi-Fi. Try a different web browser, or computer, or Internet connection, or location – each time going back to step #1. And to repeat, your browser must accept cookies!ģ. Kaspersky), and third-party blocking or filtering utilities like Ghostery, AdBlock, or Disconnect. Adobe recommends you temporarily turn off any surfing restrictions you might have set up on your computer – like cookie or site blockers, hosts exclusions, firewalls or antivirus software (esp. That is essential, even if you are already logged in to Adobe.Ģ. The number one thing is to review the detailed instructions in the article above and please make sure you’re following them carefully – hopefully you are. Hello Andrés, here are some steps to try if you’re having trouble:ġ.
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